Privacy Policy

Effective date: October 23, 2026

This Privacy Policy explains how Crystal L. Bass ("we," "us," or "our") collects, uses, and protects your information when you visit crystallbass.com (the "Site"), fill out a form, book a coaching call, or buy a book or other product. By using the Site, you agree to this policy.

Information We Collect

Information you give us. When you fill out a contact, coaching, speaking, brand collaboration, retreat, or workshop form, we may collect your name, email address, phone number, and anything you choose to share in your answers.

Booking and payment information. Coaching calls are booked and paid for through our scheduling system. Payments are processed securely by Stripe. We do not see or store your full card number. Stripe handles your payment details under its own privacy policy.

Information collected automatically. Like most websites, the Site uses cookies and similar tools to collect basic information, such as your browser type, device, pages visited, and how you found us. This helps the Site work properly and helps us understand what visitors find useful. You can turn off cookies in your browser settings, but some parts of the Site may not work as well.

How We Use Your Information

We use your information to:

• Respond to your questions and inquiries
• Schedule, confirm, and remind you about coaching calls and other bookings
• Process payments and deliver products you buy
• Send updates or offers, only if you have chosen to receive them
• Improve the Site and our services
• Meet legal obligations and protect against fraud

We do not sell your personal information.

Text Messages (SMS)

If you give us your mobile number and check the box agreeing to receive texts, you may receive messages from Crystal L. Bass.

• Non-marketing texts may include replies to your inquiry, booking confirmations, and appointment reminders.
• Marketing texts are sent only if you separately agree to receive them.
• Message frequency varies. Message and data rates may apply.
• Reply STOP at any time to opt out. Reply HELP for help.
• Agreeing to receive texts is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. We may share information only with service providers that help us send messages (such as our texting platform), and only for that purpose.

How We Share Information

We share your information only with trusted service providers that help us run the Site and our business, such as:

• Our website, form, scheduling, and messaging platform (GoHighLevel)
• Our payment processor (Stripe)
• Analytics and email tools
• Online stores where you choose to buy books or products

These providers may only use your information to perform services for us. We may also share information if the law requires it, to protect our rights or safety, or as part of a business transfer.

Third-Party Links

The Site may link to other websites, such as online bookstores or social media. We are not responsible for how those sites handle your information. Please review their privacy policies.

How We Protect Your Information

We use reasonable safeguards to protect your information. No website or online service is completely secure, so we cannot guarantee absolute security.

Your Choices and Rights

You may ask us to:

• Tell you what personal information we have about you
• Correct or update your information
• Delete your information, unless we need to keep it for legal or business reasons
• Stop sending you marketing emails or texts

You can unsubscribe from emails using the link in any email, and reply STOP to opt out of texts. Depending on where you live, you may have additional privacy rights under state law. To make a request, contact us through the form below. We may need to confirm your identity before acting on a request.

Children's Privacy

The Site is not meant for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date above.

Contact Us

Questions about this Privacy Policy or your information? Please reach out through our contact form at https://crystallbass.com/contact-us.